Shipping & Returns
Shipping Policy
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
We offer worldwide shipping via premium carriers to ensure your items arrive securely and on time. Delivery times vary depending on your location:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Please note that shipping delays may occur due to customs processing or unforeseen circumstances. Any applicable customs duties or taxes are the responsibility of the customer.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 14 days of delivery for a refund or exchange.
Eligibility for Returns:
- Items must be unused, in their original condition, and include all packaging and tags.
- Proof of purchase is required.
- Personalized or made-to-order items cannot be returned unless defective.
Return Process:
- Contact our customer service team at high-luxuryjewelry.com to initiate a return.
- Once approved, you will receive instructions for returning your item.
- Upon receipt and inspection of the returned item, your refund will be processed within 5 business days.
Refunds:
Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
For any questions regarding shipping or returns, please visit our Contact Us page.